What information does Yoyoso need to collect from you as a customer?
Yoyoso, in dealing with you as a customer, may need to collect and retain information that identifies you as a customer so that transactions can be carried out either online or personally. The information we may collect includes:
For establishing an account:
- Name and address(es)
- Contact telephone number(s) and email address(es)
For personal identification:
- Photo ID – either NZ Driver’s licence, passport (NZ or foreign), or an NZ 18+ card (Note foreign driver’s licenses cannot be verified and are therefore not accepted)
Why does Yoyoso collect and retain personal information?
We use this information to undertake any dealings or transactions with you (see the Terms and Conditions for further details). Personal photo ID information may not be needed unless you need to personally pick up goods from any one of the Yoyoso stores, and we need to ascertain that the person picking up the goods is the correct person as per the transaction. We may take a copy of the identification supplied. This is also to protect your interest and security as a Yoyoso customer.
Who can access this information and who is it shared with?
The information will be collected by specified Yoyoso employees who need to have access to your personal data to carry out the transactions. The level of accessibility to your personal data is proportional to the job function that each team member performs.
We may disclose aggregated shopper statistics, but none of these statistics will contain any information about identifiable customers and their individual shopping habits.
Certain information may be made accessible to other persons or bodies corporate engaged by Yoyoso for or in relation to any of the purposes listed in use of information of the Terms and Conditions.
Can you refuse to provide the information asked for?
If you do not wish to provide the information asked for, you have the right to refuse to provide it, however Yoyoso may not be able to proceed with the transaction if the information required is necessary for Yoyoso to ensure the transaction is conducted in a legitimate manner while protecting the interests of both Yoyoso and you as the customer.
Storage of personal information
We are aware that you may be concerned about the privacy and confidentiality of your personal information. We have taken many steps – from both technical and systems perspectives – to ensure that all of your information is well protected, however we also recommend that you do not disclose your loginID and password to anyone.
Using Social Features
We may offer functionality that allows you to create or log into your account using a third party service, such as Facebook or Google. If you choose to make use of a third party service for creating or logging into your account, or otherwise use any social media features we make available, we may access information about you via that third party. Information we receive may include your public profile information, such as your profile picture, gender, birthday, email address, phone number, profile ID and your name (if you have made that information available on your public profile).
Marketing emails / newsletters
If you no longer wish to receive marketing emails / newsletters from us, you can find and click on the unsubscribe link in each of our marketing emails and we will opt you out from receiving future marketing related correspondence.
Credit Card Security
Yoyoso does not store, or process credit cards.
Direct Payment Solutions processes transactions for New Zealand, and EFTPOS New Zealand LTD processes our Australian transactions.